Customer Service and Satisfaction
We care about the jobs we do for our customers. Every job is taken seriously and performed as if it were done for us. We frequently receive compliments from our customers regarding the work we perform. He is a sampling from our customers.
Out of “nowhere” our main drain line leading from the house to our septic was clogged. My husband tried valiantly to fix it himself only to finally give up and call Drain King. The next morning Austin from Drain King showed up like a rockstar. Told us not to worry that he would get this work done correctly and at the most efficient cost as possible. 45 minutes later… success! It was a three-foot ice dam. Drain King was amazing and did NOT drain our pockets. Thank you, Austin! It’s great to have what one thinks of simple creature comforts…able to flush!
Theresa N – Minneapolis
Doug was awesome. He went above and beyond our expectations for finding and fixing our plumbing problems. Great service and nice people. Definitely, recommend.
Ashley F –
Awesome! I called them at 4:30 on a Saturday morning and they sent a tech over later that morning! Very friendly and they got the job done, even on our commercial lift-station. This was my first call to them but they definitely earned a repeat customer! Thank you!
I had two other plumbers tell me that replacing a lift pump would cost over $1,200. Drain King came for free, after hours, and then did the work for less than $300. Nice to know that this company is honest, fast and doesn’t gouge people. The other companies wouldn’t tell me how long the project would take, only that it would be so expensive. Drain King was fast and honest! thanks! Oh, this is written (unsolicited) by a real customer,
Paul M Ham Lake, MN.
Drain King is the best and most affordable! I put their stickers on the pipes myself so anyone who needs to call them in an emergency if I’m not around can all them! Thanks, Ron and my apologies, there was one other time I used them and another guy came out and was just as good!
We have used Drain King several times at our place of business. They have been quick to send someone out when we had an emergency. On all occasions, they were able to clear our backed up drains and prevent further damage. I would recommend their service to my family and friends.
Their serviceman Ron came out to unplug our two bathroom sinks. It was a very difficult job on our old Orin Thompson rambler from the ’60s.
Ron was very patient and after many problem areas, he finally broke thru the clogs. Ron was very professional and cleaned up the area very well when he was done.
Drain King showed up on time, fixed our problem and left the job clean. Thanks for the service !!
Michael R. Coon Rapids, MN
Drain King did what a bigger named company could not! Brandon knows his stuff! I’ll be having them back in in a year for some preventative maintenance.
Ryan N. Minneapolis, MN
These guys are awesome!!! I had a bit of an emergency with a root-bound sewer line. Brandon was there on time and he rocked it. Very nice guy, very reasonable price for an evening/after-hours call. Highly recommended!!
Jaime M. Minneapolis, MN
Excellent prompt service at a good price. I’m going to sign up to have them come out annually after seeing the roots they pulled out. They came to us highly recommended by a friend and I can see why. Great professional service!
Linda W. Minneapolis, MN
AMAZING!!!! Thanks to Ron!! I would recommend these people to anyone!
Jen N. Minneapolis, MN
I had two other plumbers tell me that replacing a lift pump would cost over $1,200. Drain King came for free, after hours, and then did the work for less than $300. This was 2 months ago, and the pump has been working fine since. Nice to know that this company is honest, fast and doesn’t gouge people. The other companies wouldn’t tell me how long the project would take, only that it would be so expensive. Drain King was fast and honest! thanks!! Oh, this is written (unsolicited) by a real customer.
Paul M. Ham Lake, MN.
I had occasion to use Drain King this week, and I am really pleased with my experience. The Customer Service Representation who booked the appointment was very effective and friendly, made an effort to assess the severity of my problem and book a time that was convenient for me. I received a call to confirm that I was available at the appointment time and the technician showed up in a timely manner. [I had an “after 4 p.m. appointment, and the technician was there at 5 p.m.]. The technician, Scott, was very professional and thorough. He confirmed that the main line was the cause of the problem before he started to work on it. He worked quickly. He explained what he was doing and the problem he found. And he explained that he was taking an extra step running a second, larger blade through the line to be sure that the main was cleaned thoroughly.”
-Dave K. Minneapolis, MN
“Customer received emergency service under their contract. The customer called that day to say how pleased she was with the man who came out. He was courteous, knowledgeable, very conscientious, and extremely careful around the construction in her finished basement. She was delighted with his professional manner. She wanted the technician to know”
-Nancy T. & Debra L. Minneapolis, MN
“Good service. Neat worker. Bill stayed with the job until he felt the toilet was operating satisfactorily.”
-Eloise C. Richfield, MN