Customer Service and Satisfaction
We care about the jobs we do for our customers. Every job is taken seriously and performed as if it were done for us. We frequently receive compliments from our customers regarding the work we perform. He is a sampling from our customers.
Drain King showed up on time, fixed our problem and left the job clean. Thanks for the service !!
Michael R. Coon Rapids, MN
Drain King did what a bigger named company could not! Brandon knows his stuff! I’ll be having them back in in a year for some preventative maintenance.
Ryan N. Minneapolis, MN
These guys are awesome!!! I had a bit of an emergency with a root-bound sewer line. Brandon was there on time and he rocked it. Very nice guy, very reasonable price for an evening/after-hours call. Highly recommended!!
Jaime M. Minneapolis, MN
Excellent prompt service at a good price. I’m going to sign up to have them come out yearly after seeing the roots they pulled out. They came to us highly recommended by a friend and I can see why. Great professional service!
Linda W. Minneapolis, MN
AMAZING!!!! Thanks to Ron!! I would recommend these people to anyone!
Jen N. Minneapolis, MN
I had two other plumbers tell me that replacing a lift pump would cost over $1,200. Drain King came for free, after hours, and then did the work for less than $300. This was 2 months ago, and the pump has been working fine since. Nice to know that this company is honest, fast and doesn’t gouge people. The other companies wouldn’t tell me how long the project would take, only that it would be so expensive. Drain King was fast and honest! thanks!! Oh, this is written (unsolicited) by a real customer.
Paul M. Ham Lake, MN.
I had occasion to use Drain King this week, and I am really pleased with my experience. The Customer Service Representation who booked the appointment was very effective and friendly, made an effort to assess the severity of my problem and book a time that was convenient for me. I received a call to confirm that I was available at the appointment time and the technician showed up in a timely manner. [I had an “after 4 p.m. appointment, and the technician was there at 5 p.m.]. The technician, Scott, was very professional and thorough. He confirmed that the main line was the cause of the problem before he started to work on it. He worked quickly. He explained what he was doing and the problem he found. And he explained that he was taking an extra step running a second, larger blade through the line to be sure that the main was cleaned thoroughly.”
-Dave K. Minneapolis, MN
“Customer received emergency service under their contract. The customer called that day to say how pleased she was with the man who came out. He was courteous, knowledgeable, very conscientious, and extremely careful around the construction in her finished basement. She was delighted with his professional manner. She wanted the technician to know”
-Nancy T. & Debra L. Minneapolis, MN
“Good service. Neat worker. Bill stayed with the job until he felt the toilet was operating satisfactorily.”
-Eloise C. Richfield, MN