Drain disasters don’t stick to business hours. If you’ve ever woken up to a flooded basement, seen an ominous ceiling stain after a pipe burst, or watched your toilet water rise (and keep rising) you know: being prepared is everything.
At Drain King Inc., we handle emergencies 24/7 across Minneapolis and beyond, so we’ve seen it all. Here’s our handy, stress-busting action plan for what to do when things suddenly get wet — fast.
1. Stop the Water ASAP
Your #1 move in a pipe emergency? Cut off the water supply immediately. This quick thinking can save thousands in damage.
Find the Main Shut-Off Valve: Usually where the main water line enters your home or building — sometimes in the basement, utility closet, or even outside.
Twist the valve clockwise to turn it off.
Shut the Fixture Valve (if possible): If the issue is isolated to a toilet, sink, or appliance, locate the small valve on the pipe leading to that fixture and shut it off.
Pro Tip: Can’t find the shut-off? Now’s the perfect time to check, label, and make sure everyone in your home or workplace knows where it is!
2. Contain & Redirect the Damage
Seconds count once water starts flowing somewhere it shouldn’t.
Move belongings: Quickly remove rugs, furniture, and personal items from the affected area, especially anything valuable or sentimental.
Create a barrier: Use towels, sheets, or whatever’s handy to block water from spreading.
Catch drips: Set out buckets or pans under ceiling leaks or pipe bursts.
If there’s lots of water, consider using a wet/dry vacuum — but only if it’s safe to do so and not near electrical hazards.
3. Shut Down Electricity IF Safe
Electricity and water don’t mix — ever. If water is pooling near outlets or appliances:
Locate your home’s breaker box and flip the breakers to any affected areas before wading in.
Never touch electrical devices while standing in water!
If you suspect major flooding, sewer backup, or unsafe conditions, it’s best to wait for professionals (like Drain King) or the fire department.
4. Assess the Situation (But Skip the DIY Repairs)
Take a moment to check how serious the issue is:
Common emergencies: Burst pipes, sewage backups, overflowing toilets, water heater failures, mysterious puddles or flooding.
Jot down what happened, where water is coming from, and how fast things are getting worse.
While you might be tempted to patch a leak or “MacGyver” a fix, resist the urge! Temporary band-aids (like plumber’s tape or rubber wraps) can buy time, but big repairs are best for licensed techs.
5. Document Everything
For both insurance claims and peace of mind:
Take photos/videos of the damage — the leak, affected walls/floors, and any possessions that get wet.
Keep receipts and notes on any emergency steps you take.
Sometimes your insurance company wants a clear “before” and “after.” Good documentation means faster, smoother claims.
6. Call for Professional Backup
Even if you’ve done everything right, most drain emergencies need fast, expert help. Now’s the time to contact a licensed plumber.
Call Drain King’s 24/7 Emergency Service: We have teams in the Minneapolis area ready to dispatch day or night. Reach us right away through our emergency service request form or call our main number (find it here).
Have these ready to share:
Your name, address, and a callback number
The issue (what, where, how long, how bad)
Whether water/electric are shut off
If anyone’s at risk (elderly, young children, etc.)
Why choose Drain King? We offer transparent pricing, true 24/7 response, and have some of the most experienced techs (plus the best drain-cleaning tools) in the Twin Cities.
7. Get Guidance While You Wait
You aren’t alone! When you call us, our technician will walk you through additional steps specific to your emergency:
Whether tap water is safe to drink
Should you keep drains open or closed
When it’s safe to re-enter an area
We may also advise contacting your utility provider, especially if gas or electrical systems are involved.
8. Plan Ahead (So Next Time Isn’t So Stressful)
Wish you’d been better prepared? Most people do — until it happens again! Here’s how to be proactive:
Make a plumbing emergency kit: Include large towels, a wrench for the shut-off valve, buckets, flashlight, gloves, and a list of emergency contacts.
Label your shut-off valves. Use bright tags or paint, and show everyone in the household (or all employees) where they are.
Schedule annual plumbing check-ups. Our routine maintenance services majorly reduce your risk for surprise disasters — especially old pipes, tree root blockages, or frozen lines.
Know your insurance policy: Be clear on what’s covered, and keep your insurer’s contact info handy.
Walk through true “worst case scenarios” with staff or family. Practice what steps to take, who grabs what, and where to meet if evacuation’s necessary.
9. Stay Safe — Every Time
Always remember: Your safety is the most important thing. If a situation seems dangerous (major flooding, fast leaks, risk of shock), evacuate and don’t try to handle it yourself.
If you ever feel overwhelmed or unsure, Drain King is here 24/7. No scary surprises, just clear advice and fast, skilled service when you need it most.
Bonus: Common Drain Emergencies and What to Remember
Burst pipe: Turn off water at main; open faucets to drain lines; catch leaking water.
Overflowing toilet: Turn off water behind toilet; use towels to contain spills; avoid flushing!
Sewer backup: Avoid all contact with water; keep kids and pets away; ventilate area if possible.
Water heater leak: Turn off cold-water supply; switch off power or gas to the unit.
Trusted 24/7 Emergency Drain Care in Minneapolis
With the right action plan, you can reduce stress, limit water damage, and keep your home or business safe.
Save this page, share it with friends and coworkers, and—if you need us—reach Drain King Inc. any time, day or night. We’re proud to be the Twin Cities’ go-to emergency plumbing solution.
For sinks and showers, there are several types of drain plugs to choose from. While their purpose is the same, models differ in style and functionality. This article will discuss each type of drain-plug system, so you can find the best fit for your faucet and the needs of your household.
For Bathroom Sinks:
White ceramic sink near brown wooden door
The pop-up drain is the most common type of sink plug. In fact, it’s probably what you already have in your bathroom. When you pull up on a lever, the stopper is lowered into position, blocking the drain and allowing the sink to fill with water. When you’re ready to drain the sink, you push the lever back down. The stopper lifts, and the water flows out. The push/pull mechanism is controlled by a long arm that attaches the two pieces under the sink. The pop-up drain is inexpensive and easy to install. It does wear over time, but it’s easy to replace. It is important that a pop-up drain be installed only in sinks that have overflow drains. Without them, the potential for flooding is greatly increased.
While it isn’t technically a plug, the grid-style drain deserves a mention here as well. This small piece of metal with holes punched into it fits over the drain and prevents small particles from washing through. Many public restrooms use grid drains because they are much less likely to clog, and they prevent sinks from overflowing. If you have a grid drain in your residence, and the drain is recessed, it can be plugged with a rubber stopper.
For Showers and Tubs:
The lift-and-turn plug has a knob at the top. Twist clockwise and the drain closes; twist counterclockwise and it opens again. The long center screw is drilled into the drain crossbar and holds the plug in place.
The push-and-pull stopper is similar to the lift-and-turn plug, but instead of twisting it, you push the stopper down to fill the tub with water and lift it when it’s time to drain.
The trip lever is installed through the tub overflow, which allows a small plunger farther down the pipe to close the drain when the trip lever is lifted, and open it when the lever is pushed down. This type of drain plug typically has a drain screen to keep large items from washing down the drain. The screen is especially helpful in catching hair before it gets into the pipes.
A toe-touch stopper is as easy as it sounds—you step on it to close the drain, and step on it again when you’re ready to empty the tub.
The pop-up drain works the same in a tub as it does in a bathroom sink. The stopper is controlled by lifting and lowering a lever. This alternately lifts and lowers the stopper.
The flip-it stopper controls the flow of water when a toggle lever is moved from side to side. This stopper is the easiest to install—there are no tools necessary. Once you push it into the drain, the attached o-rings hold it in place and make the drain watertight.
For Kitchen Sinks:
Stainless steel kitchen sink with glass
The combination strainer and stopper is a removable plug that fits into a kitchen drain to prevent food particles from washing through it. When it’s turned slightly, a rubber stopper at the bottom creates a tight seal in the drain, allowing the sink to be filled for washing or soaking. While it won’t work on a drain that has been fitted with a garbage disposal, it is a very inexpensive, convenient choice.
A level stopper is also removable. It is typically a small plastic or silicon mat that sits over the top of the drain. While it does not provide a seal as tight as the strainer/stopper, its small amount of suction is usually enough to keep water in the sink for a short period of time.
A drain stopper, made of firm plastic or rubber, is placed directly into the drain for maximum stoppage. There is no strain feature on this type of stopper, but it is a good choice for drains that are connected to a garbage disposal.
For all your drain and plumbing needs, contact the professionals at Drain King.
At Drain King, we take great pride in our reliable, courteous, and highly qualified technicians. We use state-of-the-art equipment to correctly diagnose and repair whatever plumbing problem plagues you. We can detect and pinpoint a water- or sewer-line disruption at its exact location, and follow it up with an expert diagnostic solution, saving you considerable time, money, and frustration during the repair process.
While some of the most common household plumbing problems are easy and inexpensive fixes (for example: low water pressure, slow drains, a running toilet, or a jammed garbage disposal), they may be masking larger problems that can’t be fixed with a Google search and some basic tools. These advanced problems require more technical diagnoses and repairs. We can determine precisely where and why your pipes are leaking and present you with a detailed explanation of the expense and labor involved in fixing them. We can correctly install or service water heaters and softeners, helping you choose the appropriate size and efficiency for your household’s needs. We can locate the cause of your sewer-line disruption and fix it quickly, without having to tear up your yard or street.
The biggest advantage to these thorough diagnostic tests and repair/installation details is that, with such comprehensive information, you can decide how you want to proceed with the repair process. We at Drain King want you to be so well-educated on your plumbing diagnosis that you can make pertinent decisions about resolving the issue. If you understand the what and the why, you can determine the how and the when.
One of the first things a Drain King technician will determine is whether the problem is with the plumbing or septic system, followed by the location of the trouble, whether inside or outside the building. The remainder of the repair steps vary with each diagnosis but could include snaking, water jetting, or thawing of pipes; inspecting and/or pumping the septic tank; televising and transmitting services; and below-ground line repair and excavation. We pride ourselves on our thorough and legitimate diagnostic reports. We won’t add unnecessary repairs or expenses to your report details. Trust our plumbing experts to guide you through the repair process with honesty and experience.
Plumbing emergencies are never convenient. Dealing with them is a hassle no one has time for in today’s busy world. You’ve got problems, and Drain King has solutions we guarantee in writing.
Lift stations are an integral part of a gravity-flow sewer system. As waste is discharged into the sewer lines, it flows downhill toward a sewer treatment plant. Ideally, all homes or developed properties would be built below the existing sewer line so gravity could do its job without help, but in reality, it just isn’t possible. Lift stations allow properties to be developed further away from the city’s main sewer line, but gives them the ability to connect to the existing sewer framework. A lift station is essentially an elevator for waste.
Two components make up a lift station: the wet well and the pump system. A wet well is a large, circular, underground holding tank (most commonly made of cement, but occasionally composed of steel or fiberglass) that waste drains into. After the sewage reaches a certain height in the well, a series of low-voltage floats triggers a pump, telling it when to turn on and when to stop pumping—once enough wastewater has been diverted to the main sewer line. (This process is similar to the float system used in the back of a toilet.)
If they are filled exclusively with “sanitary” waste, lift stations need very little maintenance. Problems arise when excessive grease and heavy debris find their way into the wet well. These FOG materials build up on pumps, chains, floats, and sidewalls, and will clog or damage the pump impellers, making it difficult to move waste through the sewer line. When left untreated, grease will form a solid layer across the top of the well, which prevents the lift station from pumping any waste to the main sewer line. This leads to an eventual wet-well overflow of raw sewage, which is difficult to contain and eliminate, not to mention dangerous to the environment.
The professional at Drain King begin a through lift-station cleaning by liquefying any solid grease so it is easier to pump out. We then pump out the well using a sanitary vacuum truck, and all of the floats, impellers, and well walls are pressure-washed and thoroughly cleaned. Any solid debris left on the bottom of the tank is removed. Then, we test the entire system to ensure each part is in good working condition. Because a wet well is considered a confined space, special labor-safety regulations are in place to make entry as safe as possible. Because of the potential hazards that can arise from a confined space, only specially trained workers should attempt to enter them. Drain King’s experts have received extensive instruction in confined-space protocols. We are a safe, reliable choice for all of your plumbing needs.
Commercial kitchens produce a large amount of grease and fats that need to be disposed of regularly to maintain functionality and environmental regulations. Restaurants use grease traps or inflammable waste traps to collect these FOG (fat, oil, grease) materials, which prevents them from congealing in pipes and causing the sewer system to overflow. The grease collected from these kinds of kitchens can be categorized into two separate types: yellow grease and brown grease.
Yellow grease is typically used cooking oil left over from deep fat fryers and industrial-sized griddles. When the fryers need to be cleaned, the used grease is emptied into metal drum containers where it cools and congeals, and can then be recycled. It is considered a “clean” type of grease because the food it comes in contact with is either fresh or frozen, so there is no chance of contamination. Recycled yellow grease is mainly used to feed livestock, but it’s also used to make soap, cosmetics, detergents, rubber, and some types of clothing. It can even be used to create biodiesel fuel! Biofuels that have been created from yellow grease burn cleaner than other types of fuel, they have a lower carbon content, and they don’t produce carbon monoxide. They can be used to generate power and heat.
Brown grease is used to describe the FOG materials that are collected in grease traps or waste traps. These receptacles are designed to catch the FOGs before they can contaminate the rest of the sewer line. Some are small enough to fit under a commercial sink, while others need to be installed underground. Because the waste traps hold everything that is washed down a commercial drain, the grease mingles with rotting food and dirty water, making it unsafe and unsanitary for recycling purposes. Brown grease is usually pumped out of the waste traps and disposed of in landfills or incinerated. In the last few years, there has been some interest in creating ways to recycle brown grease. While it will never be suitable to manufacture the same types of products as its yellow counterpart, brown grease has the potential to become a viable alternative to diesel fuel and an oil substitute for heavy fuel. Developing technology may make it possible for brown grease to be processed in a manner similar to yellow grease, making it a viable source of biofuel.
The most important thing to remember about grease, whether yellow or brown, is to keep it out of your drain as much as possible. If left untreated, grease buildup almost always leads to sewer overflow. Remember to collect it and throw it away instead of dumping it down your sink or toilet! The environment will thank you, and so will your wallet!
What is storm sewer jetting? Jetting is a system that uses high-speed and high-pressure water to clear blockages and to clean pipes. Water is pumped through a high-PSI hose with heavy-duty tips attached. A gallon of water is pumped through per minute at a tremendous pressure.
Jetting can be used on sewer lines, septic lines, storm drains, drain fields, and pretty much any line that may be blocked. This is also very useful for restaurants and grease traps. Jetting will cut through grease, roots, and sand and provide a good flow. Jetting helps keep the lines clean and extends the life of the pipes by preventing buildup, which causes corrosion and breaks. This system also helps property owners avoid the need to have lines excavated and pumped out or replaced due to breakage.
Pumping a storm drain, sewer, or other lines involves a more intensive process. Lines must first be excavated, then a pump is brought in, connected to the lines, and operated. The pump is used to clear the blockage, get rid of excess water, or clean out the septic system or sewer. Numerous types of pumps are available, each suited to different jobs.
One of more common pumps is the sump pump, which is used to remove water from basements or areas where gravity isn’t sufficient to ease water flow. These are commonly used after a place has flooded or during mining, to keep water out of the pit. A sewer pumps is another type, which is brought in when a sewer backs up or needs to be emptied.
Both systems work and both have pros and cons, but if a person is trying to decide which system to use on a regular basis to keep the lines in shape and clean, Drain King recommends the jetting system. Although a jetting system may seem like a large investment for an hour of labor, it is preferable to having the yard excavated to get to the pipes and the need to bring in heavy equipment. The choice ultimately comes down to the needs of the job. Contact the professionals at Drain King to discuss these options and let us make dealing with your plumbing issues a little easier.
